Terms & Conditions

We appreciate your patronage. All you need to know about our delivery times, Shipping fees, prepaid and pay on delivery (POD) locations and return policy can be found right on this page:

DELIVERY TIMELINES

We ensure prompt and timely delivery of exact and original product ordered. Below are our delivery timeline:

  • ALL LAGOS CITIES (excluding, Epe, Badagry, Ikorodu): 1 – 3 Business days
  • ABUJA and PORTHARCOURT: 3 – 5 Business days
  • DELTA, EDO, and ALL OTHER SOUTHWEST STATES: 3 – 7 Business days
  • ALL OTHER NIGERIAN CITIES ( including Epe, Badagry, Ikorodu): 5 -7 Business days

NOTE: Business days are from Mondays to Fridays. Delivery timeline may extend as a result of unforeseen circumstances such as weather conditions, mechanical errors etc.

SHIPPING FEES

We offer the best shipping rates to all our customers to ensure you always smile whenever you shop with us.

Below are our shipping charges:

CITY/STATE FEES (#)
ALL LAGOS CITIES (excluding, Epe, Badagry, Ikorodu, Ibeju Lekki): 4000
Epe, Badagry, Ikorodu, Ibeju-Lekki 5500
ABUJA AND PORTHARCOURT 6000
SOUTHWEST, EDO, DELTA 7000
Other Nigerian States/cities 8000

NOTE: Packages from 10kg – 30kg attracts an extra fee of 2000 Naira.

Per additional 10kg, an extra fee of 2000 naira will be charged

PAY ON DELIVERY (POD) and PREPAID LOCATIONS

We offer pay on delivery services to ALL LAGOS CITIES (excluding, Epe, Badagry, Ikorodu, Ibeju-Lekki) only.

Prepaid option is available to all Nigerian states.

NOTE: For orders with value up to One hundred Thousand naira, a deposit of At least 50 percent MUST be made

BULK AND CORPORATE PURCHASE IS AVAILABLE

Call/WhatsApp 09099981000

Or send a mail to: sales@pinamart.com

In light of the current economic reality and currency fluctuations, pinamart.com reserves the right to decline a sale due to price changes. In the event that payment has been made for the said product, we shall make a refund of the exact amount paid within 72 hours on the orders of the customer.

Note: Payments are to be made via bank transfer (mobile/internet banking, ATM, Banking hall) in favour of

PINNACLE MULTI-CONCEPTS

Account Number: 5400575976

BANK: PROVIDUS

Except in the case of approved third party or delivery partners.

RETURN POLICY

We always ensure you have a smooth and happy experience shopping with us. In the rare case where you are not entirely satisfied with your purchase, we offer a return and Refund/replacement policy.

You are eligible to return an item within 72 hours (3 days) from the time of delivery if we delivered a wrong, damaged or defective item,

Item MUST be in its original packaging including all accessories.

Manufacturers seal must not be broken or tampered with.

Ensure products are not dented or stained.

For electronics, always ensure to read products user manual before first operation.

To initiate a return, send a mail with reason(s) for return to customersmile@pinamart.com

Include pictures/videos to the e-mail as a means of evidence.

We will contact you and advice on mode of return.

You will receive 100% refund for your item within 24hrs once we receive the returned package.

In the case of a replacement, we will deliver another product to you at no extra charge.

Items not eligible for Returns

Products damaged due to misuse

Underwear, adult toys, perfumes, cosmetics, hair extensions and jewellery.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Books and CDs

WE RE-AFFIRM OUR COMMITMENT TO OFFER OUR CUSTOMERS ONLY EXACT, GENUINE AND ORIGINAL PRODUCT(S) ORDERED.

PINAMART………………….  ENSURING SMILES